AutoZone Auto Parts - Palm Desert, California

Mison Lee (Healing on Wheels)

I recently purchased a used Sprinter campervan and, about a month later, set off on my first road trip. Unfortunately, a coolant warning light appeared on the dash, and the van slowed down in limp mode on the freeway. Not knowing what to do, we stopped at AutoZone, and I was so fortunate to meet Jose.

I explained the situation, and even though they were out of the specific coolant I needed, Jose went above and beyond. He went to his car, offered his own coolant, and even showed me how to handle it properly. Not only that—he let me keep what was left in the bottle. I offered what little cash I had as a thank you, but his kindness left me truly grateful.

A few weeks later, I returned to AutoZone to buy a bottle for emergencies. Jose recognized me right away and even brought out coolant from a freshly arrived shipment in the back since the shelves were out of stock. His thoughtfulness and attention to detail were honestly overwhelming; I was almost moved to tears. I’d never experienced such amazing customer service, and I wanted everyone in town to know about it.

I also learned that AutoZone offers a free engine warning light check, which can be a lifesaver if you’re on the road or don’t have a local mechanic. Jose’s help and genuine kindness made a lasting impact, and I sincerely appreciate all he did for me.

Thank you, Jose, and AutoZone, for going above and beyond!

Airport

I went into auto zone and needed a new battery. Isaac was available and helped me quickly. He was very knowledgeable and even offered to help me install it. It's nice knowing you can still get good customer service!

James Balliet

I needed to buy 12"of radiator hose so I brought in a short piece I had cut off the end for an example I showed it to the technician and he immediately went in the back and brought me out exactly what I needed. I also discovered that I needed the clamps that go on the end and he immediately found clamps for me and brought them.
I took this out to the car and tried to install it but the clamps that he found were much too small. So I brought in what I had and asked for a larger clamps a different gentleman help me to find that. While I was waiting at the cashier he noticed that I had cut my hand and I was bleeding pretty good so he gave me some toweling to freshen it up
Long story short, this is not the first time I've come to this store and have always found the technicians to be very helpful friendly and interested in what I'm doing. Working on a car is not what I like to do but finding the correct parts so quickly without a big hassle is definitely worth coming into this store.
I definitely recommend if you need car parts that you come to this store where you will be assisted by very good staff.

Caroline MALONEY

The salesmen were super helpful and found what I needed. Immediately. Ben went outside and showed me how to do what I needed to do to get my car Right. Great location friendly staff

Bkind22

We just went to the Auto Zone on Monterey Ave, Palm Desert, CA to purchase a low beam bulb. The gentleman who helped us was efficient and diligent with our purchase and installation. We were there less than 15 mins and back on the road. We didn't catch his name but he gave us excellent customer service. Unfortunately he said he could not accept a monetary tip from us which is a shame as one was well deserved. Thanks Auto Zone!

Pauline Ashdown

They were so nice and helpful and had exactly what I needed for my car.
Thank guys!

Felisha Stevenson-Willis

Thank God!!! Whenever I decide to leave town they help me check my fluids and tire pressure! The service of everyone I’ve had has been impeccable!!!

Bruce Strickland

Staff was very helpful and got me out and on my way in no time. Thank you.